Role
Account Director
Location
London, UK
Type
Full-time / Hybrid (London office & remote working)
Key Requirements
- 2+ years’ experience in social commerce, particularly TikTok Shop and Live
- Strong understanding of TikTok Ads, Shop operations and performance strategy
- Proven ability to manage GMV targets and commercial outcomes
- Experience working with senior stakeholders (Marketing Director / CMO level)
- Strong data analysis and reporting skills (Excel or equivalent)
- Confident team leadership and people management experience
- Strong presentation and communication skills
- Ability to work independently in a fast-paced environment
Key Activities
- Act as strategic advisor on TikTok Shop and campaign performance
- Lead client relationships and senior stakeholder meetings
- Manage and develop account management team members
- Oversee campaign delivery from onboarding through to optimisation
- Drive sales and profitability across client activity
- Use data to identify growth opportunities and optimise performance
- Plan and deliver Live commerce strategies with studio teams
- Integrate paid, organic and commerce strategies
- Manage budgets, spend and financial processes
- Stay ahead of platform trends and share best practice internally
- Contribute to evolving the ONYX proposition
Job Description
About ONYX
ONYX is an agency built for TikTok, founded by former TikTok leaders and industry experts.
We operate at the centre of a major shift in the media landscape, where consumers are increasingly using social platforms to discover products and make purchasing decisions. Our focus is on helping brands unlock the full potential of social commerce, turning attention into measurable business outcomes.
The Role
We are expanding our client team and are looking for an Account Director with strong experience in social commerce, particularly across TikTok Shop, Live and Ads strategy.
This is a senior role focused on leading client relationships, driving performance and building high-performing teams. You will work closely with clients to define strategy, oversee execution and ensure campaigns deliver commercial results.
What We’re Looking For
We are a growing business, so we’re looking for individuals with a strong growth mindset and an entrepreneurial approach.
You should be confident working in a fast-paced environment, comfortable taking ownership and motivated by building long-term client relationships. You’ll play a key role in shaping both client success and the wider ONYX proposition.
What We Offer
ONYX is an entrepreneurial and fast-growing business operating in a rapidly evolving sector. You’ll have the opportunity to make a real impact, work with experienced operators and grow within a high-performance team.
- Competitive salary
- Pension contributions
- Profit-share bonus
- Health Cash Plan
- Hybrid working (London-based)
- Flexible working focused on outcomes
- 25 days holiday plus bank holidays
- 2 weeks “work from anywhere”
- Health and wellness benefits
- Home office / mobile / broadband allowance
- Volunteer days
- High level of autonomy and growth opportunity
Applicants must have the right to work in the UK and be able to work in a hybrid setup in London or Bristol.
Please let us know if you require any adjustments to support you during the interview process.
